Services

 

Data center infrastructure maintenance Outsourcing

- Monitoring and inspection services of data center environment / equipment / system
- Access control of stuff / equipment of data center
- Data Center daily operations (according to customer's operating manual)
- Data Backup and Recovery Management
- Asset Management of Data Center
- Follow the ITIL IT service management processes
- Follow Information Security Management of ISO27001
- Provide analysis of regular performance and suggestions

 

Network peration and maintenance outsourcing

- Network Equipment maintenance: network trouble shooting
- Network operation and maintenance: monitor network status to ensure stable operation of core network
- Network Health Check: network node periodically checks to identify potential problems and report in time
- Network Availability Management: by checking network device logs and professional tools to monitor the operation status of network
- Network device configuration backup
- Network Security Management: protect security of network hardware and security configration

 

Server operation and maintenance outsourcing

- Server hardware and software installation and configuration
- Server operating system (Windows, Linux, Unix, AIX) maintenance, patch updates and troubleshooting
- Server operating system (Windows, Linux, Unix, AIX) health / security and configuration checks
- Major database (Oracle, Ms SQL, DB2) configuration, maintenance and optimization

 

IT service management outsourcing

-IT service support processes (incident, problem, change, configuration, release) Management
-IT service management and serve platform management
-IT Service Satisfaction Survey

 

Information Security Services Outsourcing

- Information security audit
- Information security risk assessment and reinforcement
- Information security health checks and reinforcement
- Information security systems (firewall, antivirus, antispam, intrusion detection, data leakage prevention, etc.) management and maintenance
- Information security emergency response

 

Service Types

 

Hotline support

- Provide hotline support to help user solve simple problem

 

Remote maintenance

- With the approval of customer, provide remote service to solve problems in time

 

On-site service

- Provide on-site service for emergency and for timely check and maintenance

 

Residential Services

- Provide full-time system maintenance and professional service by resident engineer

 

Our advantage

 

Complete service management system

- ITIL service management processes which meet ISO20000 and industrial best practice. Expecially complete services in incident management, problem management, configuration management, etc.
- Excellent service level management (SLM)

 

Industry-leading service management tools

- Provide proper IT service platform with ITIL Certified
- Provide necessary system monitoring tools such as network monitoring, server monitoring, database monitoring, etc.

 

Excellent team

- Strong communication skills, good patience and strong sense of service
- Extensive knowledge and years of experience in troubleshooting
- Familiar with service management system and ISO20000 ITIL Service Management processes
- Multi-language support

 

 

Customer Benefits

 

- Reduce total cost
- Improve availability of production system to Reduce the risks of system down
- Reduce risk of the stuff loss to cut the cost of long-term training
- Secure, flexible and efficient service
- Ensure business continuity
- Improve service quality
- Enable enterprises to focus on core business